Training Administrator

 

Bywater is a well-established, independently owned training and consultancy provider in Esher, Surrey, delivering our professional services to businesses of all sizes and industries across the UK. We are ambitious and growing, and we are looking for an additional Training Administrator to work within our team.

Responsibilities:

Post-course administration plus additional ad hoc project activities as required.

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• Promptly issue exam links to delegates, making provisions for extra time and other exam support when needed.
• Log exam results in our CRM and issue these results to delegates.
• Handle the appeal process between delegates and the examination body, and organise exam re-sits when required.
• Generate and send certificates to customers once the course is completed and invoices have been paid.
• Chase outstanding invoices that still require payment.
• Check venue invoices are correct before submitting to accounts for payment.
• Respond to enquiries over the telephone, email and webchat as required.
• Support the Training Team in other administrative and event management tasks as needed.

Attributes:

• Strong administrative skills with a good eye for detail and accuracy.
• Methodical and able to stay calm under pressure.
• Comfortable with change and taking opportunities when they arise.
• Computer savvy, always looking for the better way to do things and to be more effective.
• Great telephone manner and excellent communication skills.
• Not afraid of talking to people and tenacious in following up opportunities.
• Ambitious and goal-oriented.
• Team player and willing to help others.
• Experience with Microsoft Office suite.
• Background in event management, project management, or a varied administration role in a professional services environment.

Benefits:

• Competitive salary.
• Flexible / hybrid working available.
• Professional development opportunities through on-the-job training and the option to attend our courses.
• Opportunity to make a real contribution to our company's future success and to benefit from annual bonusses.

Please apply with your CV and a covering letter. We will review all applications and will be in touch if we wish to discuss this opportunity with you.

Job Types: Full-time, Permanent

Salary: £25,000.00-£35,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Esher: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Esher

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